Terms of Service
These terms govern all residential, commercial, and post-construction cleaning agreements with Red Oak Cleaners across Ontario. By booking our dispatch teams, you agree to these operational protocols.
Last updated: February 2026. Applicable to all services dispatched from our Bradford headquarters.
Scheduling & Access
Our 24/7 cleaning requires clear access parameters to maintain our strict zero-dust standards.
Bookings & Staffing
Your booking is confirmed based on the service, scope, date, time, and price provided in writing. Red Oak Cleaners determines the appropriate number of cleaners for each appointment unless a specific team size is expressly confirmed in writing.
Equipment & Supplies
We provide the cleaning equipment and supplies required to perform the booked service.
Payment
Unless otherwise agreed, payment is due upon arrival of the cleaner. Any alternative payment arrangement must be approved by Red Oak Cleaners.
Access & Inspection
Unless otherwise agreed, payment is due upon arrival of the cleaner. Any alternative payment arrangement must be approved by Red Oak Cleaners.
While we aim to provide high-quality cleaning, complete removal of permanent stains, mold, discoloration, heavy buildup, or pre-existing damage cannot be guaranteed.
Cleaning Results
Cancellation
Cancellations or rescheduling require at least 48 hours notice. Cancellations within 48 hours may incur a $50 cancellation fee.
If the cleaner has already travelled to or arrived at the property and the client refuses or cancels the service for reasons unrelated to Red Oak Cleaners' failure to provide the confirmed service, additional charges may apply based on the reserved appointment and costs incurred.
Outstanding Payments
Unpaid amounts may be referred for lawful collection or other remedies available under applicable Ontario law.
Governing Law
These Terms & Conditions are governed by the laws applicable in Ontario, Canada. Nothing in these terms limits any consumer rights that cannot legally be excluded.